[wburg]

Dakotasteve: Pretty much. We've got a system now that seems based on mistrust and suspicion. A clear system needs to work in both directions: for developers, the system should be clear, simple and relatively fast, and for the community, the system should be transparent, accountable and follow established rules and laws.

Part of that solution will, hopefully, involve fuller staffing at Development Services--I'm sure that since the hiring freeze they've had their hands full. Another part is the technological/procedural changes of the Matrix/Acella systems: they have both streamlined a lot of functions and made things visible. But all the staffing and technology won't bridge the gap of trust and cooperation.