Quote:
Originally Posted by lio45
FYI, they have a LOT of latitude in their decisions (what they ask, what they do). It's extremely un-standardized.
The Canadian ones, at least. I am not intimate with any American ones so I can't say for sure, but I would also say their behavior is highly variable.
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They get extensive training on stuff to look out for, especially psycho-behavioural stuff. But a huge portion of their work is still making "judgement calls". Otherwise the booths would be staffed by robots.