Quote:
Originally Posted by Tom In Chicago
Is this fact or just anecdotal? I've been flying through Houston every month for over a year now and my experience is that service has been excellent. . . what higher airfare prices are you referring to? United almost always beats Southwest for the destinations I'm flying. . . perhaps it's because I'm flying in and out of ORD but I'm always comparing prices and United is almost always as cheap or within a few dollars of the other big carriers. . .
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Service is subjective but here are two recent articles in the Houston Chronicle about less than stellar service at IAH since the merger became official.
Mayor Parker's flight delays came at bad time for airline
Copyright 2012 Houston Chronicle.
By Chris Moran and Kiah Collier
Updated 09:17 p.m., Monday, March 19, 2012
Talk about a bad time to keep the mayor waiting at an airport.
United Airlines is trying to block a proposal by Southwest Airlines to begin international flights out of Hobby Airport. But while United's lobbying team was pressing its case at City Hall last week, the airline delayed Mayor Annise Parker on her departing and returning flight from San Francisco....
http://www.chron.com/default/article...or-3419254.php
Travelers report crowds, delays at United terminal
Copyright 2012 Houston Chronicle
By Carol Christian and Kiah Collier
Updated 10:07 p.m., Saturday, March 10, 2012
Travelers Saturday reported frustration with long lines and delays at United Airlines, which is in the process of merging with Continental Airlines.
Louise Joy, an Austin resident flying from Houston to Honduras for a family vacation, said confusion at George Bush Intercontinental Airport Saturday morning was the worst she'd seen in 10 years of flying on the first day of spring break.
Her family arrived at 8 a.m. Saturday, well ahead of their scheduled 10:30 a.m. flight. They found hundreds of people waiting to get inside the terminal, she said.
After half an hour, they were still outside the terminal, she said. They made it to the departure gate on time because they had pre-printed boarding passes, but five other relatives they met up with at the airport did not.
"This is an absolute nightmare," Joy said, from inside the plane, waiting to take off. "We had such expectations for United, but this is probably going down as one of the worst (situations) they've ever had."....
http://www.chron.com/default/article...al-3397108.php