Quote:
Originally Posted by manny_santos
This is good news in my opinion, at least for consumers. I've never been impressed with Rona's big box stores. The one I used to go to in London was severely understaffed with huge lineups at the cashier, and the staff you could find were often either rude or knew nothing about their products (or both). Lowe's on the other hand, I've found better staffed in both numbers of employees and service quality.
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When I bought my house in this part of Gatineau 20 years ago, a fairly large Rona L'Entrepôt was basically the only player in the immediate vicinity. They had the most awesome service. Even my family members who came from elsewhere to help us with our settling in and household projects would rave about that store. As soon as you'd pause in an aisle, someone would be there to ask you if you needed help.
Oddly enough, once a rival Home Depot opened around the corner some years later, service at the Rona started to decline - precipitously.
Isn't that the weirdest thing? Both stores are still open and are doing OK as far as I can see. But I have no idea why Home Depot had that negative effect on Rona. You would have expected the opposite.
Lowe's have a few stores over in Ottawa but I have not been to any of them so I cannot compare.