I had to pick up an take-out order there that a friend called in. Supposed to be the best in town. The place was packed but I was at least 45 mins after my order was called in.
I was told a half hour for the pick up. and still waited and stood around for 15 mins. Not really that type of packed.
Staff were rude or just unconcerned. The whole system was disorganized and no real feasible explanation provided. Not even offered a seat a coffee or even a "We're sorry for your troubles" eggroll or soup. The bill was in the $50 range so some form of acknowledgment would have dulled the pain.
So at the end they asked if I wanted a menu, No thanks I can be treated that way for free and obviously No tip.
P.S. the food was mediocre at best and NOT worth the wait.
What is going on in this day and age with restaurants looking to stay profitable year round 7 days a week. If fridays are busy hire more staff but at least get organized.
I always take the time to inform staff when they do a good job and tip accordingly.