Outlook 2018: Hospitality businesses bemoan lack of ride-hailing
More and more guests are complaining about lack of transportation options
By Patrick Blennerhassett | Dec. 19, 2017, 7 a.m.
It's a story frequently heard all over the region. Business people or tourists from out of town get to their hotel somewhere in the Lower Mainland, or come off a cruise ship or arrive at Vancouver International Airport. They then open their Uber app, looking to ride-hail to a conference, a dinner or out for drinks or to check into their hotel. Then they’re astonished to find out Vancouver has the odd distinction of being the only major city in North America that doesn’t allow ride-hailing (or, as it’s also known, ride-sharing).
Philip Meyer, managing director for the Rosewood Hotel Georgia in downtown Vancouver, said when out-of-town guests ask him why B.C. doesn’t have ride-hailing at all, all he can offer is “It’s complicated” as a response.
“One of the most common questions we are asked is why doesn’t Vancouver have Uber,” Meyer said, noting he worries customer satisfaction is starting to take a hit because of the lack of transportation options and long waits for cabs during peak riding times.
“Our business is international, and when it comes to production and entertainment from cities like San Francisco, New York, even Montreal and Toronto, people expect it. The taxi business cannot keep pace. Ask our doormen at the Rosewood Hotel Georgia or any hotel, restaurant or bar in town. Or take a look on a rainy December night during the holidays, during TED Talks in April or any given day during cruise ship season; these are just some examples.”
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https://www.biv.com/article/2017/12/...-ride-hailing/