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Originally Posted by Sun Belt
I think technology is moving rather quickly and what has taken a long time to get up to today's level of automation will suddenly take off.
RE: cashier-less checkouts
You have one clerk monitoring 8 checkout lines. Net loss of 7 cashiers. It now requires just 1 employee to do the job of 8.
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Buying alcohol at the self-checkout lanes is a royal pain in the ass 90% of the time, not to mention how often the machines are typically out of order. I also can't tell you the number of times they've had to get a different supervisor or cashier to check my ID because the person they had monitoring wasn't old enough to ok the alcohol purchase. This typically happens at Target.
You also have people who key in a different code for produce at the store in order to save money, so stores then have even more people watching the self-checkout machines.
I know Jewel here in Chicago removed most, if not all, of their self-checkout lanes due to loss prevention and customer service reasons (meaning people got pissed and wanted someone to bag their stuff for them).
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McDonald's - I use their kiosks all the time. They now have 1 cashier. Back in the day, they would have 3 or 4.
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See the same issue as above in regards to machines frequently being down. Before it was always their McFlurry machine, and now its the kiosk. They also are useless for the drive-thru.
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Airlines - kiosks and apps. Remember in the 90s and 2000s how many agents there would be to check you in and how long those lines would take?
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There's definitely a decline here, but many airlines make you speak with an actual rep when checking your bag, even if they made you use the kiosk first to check in (looking at you, Delta).
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Banks. My local bank is a relic from the 1960s or 70s. It's a really cool building and it's empty. It's like a museum. I need to count how many teller booths there are next time I'm there, but it's around 12-15. Today, there is 1 teller and 1 manager. That's it.
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This makes sense with banks, and yet they continue to spring up like weeds, tellers and all. A lot of people prefer merely using an ATM, but when it comes to loans and other issues, a lot of people prefer the face to face experience with an employee. I also have frankly never walked into a bank anywhere that had only two employees.
In short though, I think automation will definitely kill jobs, but I also think that people overestimate the number of people who are willing to deal with a machine they can't figure out versus a real person who will do everything for them.
It's like when people complain about having to navigate ridiculous phone systems before they can ever speak to a living person. Now certain companies hype up their customer service based on how quickly you speak to live person, who is based in your home country no less. We'll probably see something like that as automation increases.