Chaos and Crisis
Just another day at RTD.
Last week
Streetsblog Denver had a 'hit piece' on RTD managers, specifically the ones responsible for scheduling/managing drivers. I'm not sure if it qualifies as one of
The Dirt's memes but a tenet for writing with Streetsblog is to find/identify a Bogeyman, anything to stir passion among the natives. While I couldn't say for certain, a couple of the reader comments sure felt like 'plants' or comments that were scripted.
One of the more interesting points was this:
Quote:
Since January 2017, RTD hired nearly 1,000 drivers. In that time, nearly all of its train operators have turned over and a majority of its bus drivers, have too, according to Laurie Huff, a spokesperson for RTD. Of train operators, 201 of 216 quit, a 93 percent turnover rate. For bus drivers, 710 of 1,083 left their positions, a 66 percent turnover rate.
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The better retention among bus drivers likely is due to longer-time drivers who's pay, benefits and seniority make it easy to stay and difficult to quit.
The Streetsblog piece was followed by an article in Westword a few days later that offered more balanced feedback from the public (See article). Westword also solicited and received feedback from RTD.
https://www.westword.com/news/denver...rvice-11521109
Quote:
“The feedback we’re getting is that mandating is the number-one issue,” said Heather McKillop, RTD’s chief financial officer, when we spoke to her about the driver shortage last week. “We do exit interviews, and we hear that repeatedly — that it has to do with not being able to go to doctor’s appointments, not being able to attend their children’s functions on a regular basis, having to cancel functions with their family.”
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It's not that the many complaints via the Union aren't worthy points but they don't (really) point to a fix.
Under normal conditions new drivers being at the bottom of the food chain are like a 'rite of passage' that everybody goes through. The problem is that with new drivers having no priority they get the shit routes, the shit shifts and when it comes to 'mandating' overtime to cover routes, new drivers are first in line. Given that times are not normal but rather a time of constant driver shortage, the chaos and stress is too much (understandably) for new drivers. Unfortunately, managers have no flexibility given the Union Rules.
Can we all agree this is a serious problem for RTD?
It's certainly worse than what I assumed and it has been ongoing.
The biggest issue is NOT pay but the work environment. I have to agree with RTD's strategy of cutting back service as the first place to start. Deeper cuts are likely best as merely cutting at the margin is unlikely to instill sanity into the workforce and that is what's needed. Back to Westword:
Quote:
Mandating is not only making the agency’s staffing problems worse, it's harming drivers and possibly leading to increased safety risks, RTD general manager Dave Genova told RTD boardmembers at last week's meeting.
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