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Originally Posted by Admiral Nelson
What's the plan for major LRT/bus transfer stations? How seamless is it? Toronto subway stations are efficient, having buses run directly into the fare paid zones.
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You'll be glad to know that Ottawa has decided to copy Toronto's fare-paid transfer model.
We'll have Presto fare gates at the outside of every station. For non-Presto users entering a station from the street, there'll be machines at each entrance where users can buy a single-ride ticket using cash. By 2018, Presto readers will be able to accept credit and debit taps, so credit and debit users will be able to use the fare gates directly. Presto users can also use these machines to reload their card, check their balance, etc. I believe they'll also be able to issue new Presto cards. These single-ride tickets will have expiry times printed on them so they can be used as proof of payment for a subsequent bus trip after exiting the rail system.
The single-use tickets people can buy will have some sort of mechanism (probably a QR code) to enable users to pass through the gates automatically with this ticket (like what Montreal does with its single ride cards that can be read by turnstiles); this is important as station entrances will be unmanned, with only video help terminals provided.
Major interchange points (IIRC, Blair, St. Laurent, Hurdman, Lebreton, Bayview, and Tunney's in Phase 1), will have bus loops inside the fare gates; so users can transfer to and from trains without having to reverify fare, just like in Toronto.
Just like in Toronto, not all stations will have these areas. None of the underground stations in the core will have them as it would be very difficult if not impossible to find suitable areas on the surface for fare-paid zones, and very expensive to build underground bus loops. As a result, some transfers will take place outside of fare-paid zones.
To let transferring passengers through the fare gates at non-fare-paid stations, the aforementioned expiry times on single-use tickets will be used as fare media for train->bus transfers at these stations; for bus->train transfers, bus transfers will have QR codes printed on them so they can be used to get through the fare gates. The STO has agreed to incorporate QR codes into their bus transfers as well for this purpose.
U-Pass riders will be dealt with by adding RFID chips to U-Pass cards so the fare gates can read them.
Paper monthly passes will be abolished by the time the system is in place.
What's not clear is how the paper ticket system will part of this. Bus tickets may very well be abolished by the time this system is rolled out; other cities that have adopted Presto have restricted fares to cash or Presto only. If they are still around, they'll likely have to be exchanged for single-ride tickets at the fare machines.