Originally Posted by Calgarian
Question for some of the people here with some legal knowledge.
If you are at a bar that charges an automatic gratuity on large groups (usually 18%), and the service is terrible and definitely undeserving of that kind of gratuity, do you have to pay it?
If you go to a restaurant and the food's terrible, do you have to pay for it? Same scenario. It's on the bill. If you want to argue it you take it to the manager and complain and hope he comps you or gives you something in recompense, but you can't just refuse to pay any more than you can refuse to pay for any good or service you're not happy with.
Also- tips support the entire staff, not just the servers. Customers need to understand this.