This idea HAD merit but the implementation is a dismal failure. This is the electronic age and we have the technology Capt Kirk..
Canada's Wonderland can issue a family pass with picture ID in a matter of minutes.
If a business treated a customer like this there would be some compensation but this is a goverment agency and compensation is not possible but an improvment in service standards is required. We are customers and this is a service we pay for through taxes and fees.
The line-ups are too long and it is not designed for the elderly. I saw a gentleman save a place in line for an older man, so he wouldn't have to stand in a 20 person line up. The older man sat down and when his time came, the gentleman called the old guy forward.
Funny, I remember as a kid, 45 years ago you had to renew your licence the end of March (everyone) and you lined up at the arena and you waited. That was a small city, I can only imagine what they did in Southern Ontario.
You may not know this but at one time at the LCBO they had a menu on the wall and you had a ticket and a golf pencil and you marked down 28B. Took it to the cashier and they brought out the Walker's Special Old 26er in a paper bag. Not one bottle in sight in the lobby.
Remember Consumer's Distributing. Same idea but more spartan.